Shipping policy

Shipping Policy - Australia & International

At The Fossick Jewellery, we are committed to providing fast and reliable shipping to our customers both within Australia and internationally. Please review our shipping policy below for important information regarding shipping rates, delivery times, and more.

1. Shipping Locations

We currently ship to the following locations:

Australia: All metro and regional areas.
International: We offer shipping to select international countries. Please refer to the list of countries at checkout for availability.

2. Processing Time

Orders are processed within 1-2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed the following business day.

3. Shipping Methods & Rates

For Australian Orders:

Standard Shipping: $12 (Delivery within 5-7 business days)
Express Shipping: $15 (Delivery within 1-3 business days)

For International Orders:

Standard International Shipping: cost is calculated at checkout (Delivery time varies by destination)
Express International Shipping: Calculated at checkout (Delivery within 7-14 business days)

Note: Shipping times may vary depending on the destination and third-party carriers.*

4. Free Shipping

We offer free standard shipping on orders over $150 within Australia.

International Orders:  Is also free if you spend equivalent $150 AUD

5. Tracking Information

Once your order has been shipped, you will receive an email with tracking details. You can use the tracking number to monitor the progress of your shipment.

6. Shipping Delays

While we strive to ensure your order arrives on time, shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, public holidays, or carrier issues. Please allow extra time for delivery in these cases.

7. International Customs & Duties

For international shipments, please note that you are responsible for any customs fees, import duties, or taxes that may apply upon arrival in your country. These charges are not included in the shipping cost and are determined by your country's customs office.

8. Missing or Damaged Items

If you receive an order that is damaged or contains missing items, please contact us at [Your Contact Email] within 7 days of receiving your order. We will assist you with resolving the issue.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to our customer support team at hello@thefossick.com